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GotFruit and GotGifts Customer Service Center


  • Ordering from GotFruit.com
  • Making Secure Online Purchases
  • Shipping & Handling Information
  • The GotFruit Guarantee
  • The GotFruit Privacy Policy
  • Checking On Your Order: Contact GotFruit.com
  • Other Questions?: Ask GotFruit



  • Four Ways to Order:
    GotFruit Makes Gift-Giving Easy


  • Order Online: Enjoy Easy E-Commerce!
  • Order by Fax
  • Order by Phone: It's TOLL-FREE!
  • Order by Mail


  • Go Online and Order Great Gifts at GotFruit.com

    Browse Our Products:

    When visiting GotFruit.com, click on the Shopping link. It's located on the top of the web pages. You may also view products by category by clicking on the gift-category links on most of our pages' left columns.

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    Putting Items into Your Shopping Cart

    From our Category pages, click on an item you would like to order. On the gift's description page:

    Choose a delivery date using our shipping calendar. Simply click on the date you would like your order to arrive. The key shown by the calendar shows the shipping method needed to deliver on the desired date.

    Choose a gift recipient. If you have logged into your account which you have created previously, then you will see a list of recipients in your address book. (If you have placed a previous order, you likely have an account with us, and your previous gift recipients will be in your address book). You may log into your account or create a new account by clicking here. You can choose from the recipient list, or enter a new nickname in the space provided. You will be asked for more shipping information later in checkout for your new recipient.

    Place items into your cart. Click the "Add to cart" button.

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    Your Shopping Cart
    Changing your order is easy. At any time during the online shopping process you may change your mind about what you want or how many of a given item you wish to send or receive.

    Change item quantity by selecting the current quantity and typing in a new quantity; then click on "Update". Your shopping cart will be updated with the new quantity, and item totals will be recalculated.

    To delete an item, click on the "delete" button below the item.

    When you are done shopping, follow the links below to make your purchase.

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    Make Secure Online Payments by Credit Card.
    GotFruit accepts all major credit cards: Visa, MasterCard, American Express and Discover.

    Our ordering process is secure. We use the industry standard in security, called SSL (or, secure socket layers), so that your credit card information is protected and confidential.

    After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received. It also gives you a copy of your order number. We hope you'll save our confirmation, and refer to the order number whenever you need to contact us.

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    Fast Fax Ordering: (707) 462-6373
    For easy fax ordering, click here to print out our order form. Once you've selected your items and completed your order form, fax it to (707) 462-6373.

    Within 12 hours of submitting your order, you'll receive a fax or e-mail confirmation. This fax or e-mail lets you know that your order was successfully received. It also gives you a copy of your order number. We hope you'll save the confirmation letter that's sent to you, and refer to the order number whenever you need to contact us.

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    Order Toll-Free All the Time
    Call 1-800-455-7020.
    Our customer service representatives are on duty 24 hours a day, 7 days a week to help you with your order. They're always available to answer your questions.

    For easy phone ordering, click here and print out our order form. It provides a handy reference when you call to place your order and helps us serve you quickly and efficiently. GotFruit phone orders can be paid using all major credit cards: Visa, MasterCard, American Express and Discover.

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    Order Easily by Mail
    See all our sumptuous fruit gifts, on our web site. You may also order a product print catalog online, or call us at 1-800-455-7020.

    If you're using the GotFruit web site to browse our products, print out a copy of GotFruit's Mail Order Form by clicking here.

    Complete all information and include payment. GotFruit accepts payment by check, money order and all major credit cards, including Visa, MasterCard, American Express and Discover.

    When completed, mail the order form and payment to:

    GotFruit.com
    P.O. Box 748
    Ukiah, CA 95482

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    Shipping and Handling Information

    GotFruit.com offers FREE Ground shipping. Our packages are shipped via Fed Ex and DHL and will be in transit no longer than 3 days to any location in the continental USA. However, to provide the freshest possible fruit, we will not ship any package that would sit in a warehouse over the weekend without moving.

    GotFruit.com FREE Shipping
    In transit time 1-2 Days
    In transit time 2-3 Days
    In transit time 3-4 Days
     

    Standard Delivery Rates

    GotFruit.com provides FREE GROUND SHIPPING for all destinations in the continental USA. For Guaranteed Air Delivery, please see rates below!

    Express Shipping Rates

    If you require express shipping, a physical address (not a P.O. Box) is necessary.

    Second Day Air Express Delivery - Add $7.95 per item

    Overnight Air Express Delivery -- Add $29.95 per item

    Shipping Gifts with Wine

    Due to interstate shipping laws concerning alcohol, GotFruit.com is able to ship gifts with wine only to the following states: Alaska, California, Colorado, Connecticut, Hawaii, Idaho, Illinois, Iowa, Louisiana, Massachusetts, Missouri, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oregon, South Carolina, Virginia, Washington DC, West Virginia, Wisconsin and Wyoming. The recipient, by law, must be at least 21 years of age, with proof of age. Wine shipments cannot be left without a signature.

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    Our Guarantee
    GotFruit.com guarantees complete satisfaction of every product you purchase. On the day of shipment, we hand pack and inspect every gift. None of our gifts are pre-packed ever. Nor does GotFruit.com permit our vendors to ship any products. We insist upon hand-packing and inspecting each product before it leaves our shipping dock.

    If you are not satisfied with any product purchased, we want to know about it. GotFruit.com will give a full refund or replacement, whichever you prefer. It's that simple!

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    E-Mail and Mailing-List Privacy Statement
    GotFruit.com will only use your e-mail address to confirm your internet order or to send you an update about the shipping status of our order. With your permission, we will also occasionally notify you about special GotFruit offers or site updates.

    GotFruit.com does not sell, trade or in any way make your e-mail address or postal address available to other companies.

    This site is operated by:

    A.R. Thomas & Co.
    P. O. Box 748
    Ukiah, CA 95482

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    Contact Us for Information Concerning Your Order

    To inquire about your order, e-mail our Customer Service Department: customerservice@gotfruit.com. Please be sure to include the customer order number. You'll find the order confirmation number on the confirmation e-mail sent to you as part of GotFruit's online order processing.

    You may also call us toll-free at 1-800-455-7020.

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    May We Help You With Anything Else?
    For questions other than those regarding an order, e-mail our Customer Service Department:customerservice@gotfruit.com.

    If you'd prefer to call us, use our toll-free number: 1-800-455-7020.

    Address any other inquiries to:

    GotFruit.com
    P.O. Box 748
    Ukiah, CA 95482

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    Thank You for shopping with GotFruit.com!